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QUESTIONS

The ones that come up.

Ordering & delivery

How much is shipping?
Orders under ₹40,000 (after discounts) include shipping at 10% of the merchandise total. At ₹40,000 and above, shipping is free across India. The amount is shown on cart and checkout before you pay. Coupons that include free shipping waive the charge.
How long does delivery take?
Standard: ten days. Express: three to five. Made-to-order: four to eight weeks. The maker tells us when it ships.
Do you deliver outside India?
We ship across India on the standard rates above. International delivery is available on request — email support@casacarigar.com or WhatsApp +91 88824 38019 (wa.me/918882438019) and we will quote shipping for your order.
How is furniture delivered?
Packed at the workshop and delivered with care to your door. The carrier calls ahead so someone can receive it. Furniture is never left outside.
Can I track my order?
Yes. You'll get a tracking link by email at dispatch. You can also track from the My Orders section in your account.
What if my PIN code is remote?
The PIN checker on each product page confirms whether we deliver to your area and estimates timing. Standard shipping still follows the ₹40,000 / 10% rule; remote pins may take longer.
Can I change the delivery date?
Up until dispatch. Email support@casacarigar.com with your order number and the window that works.
What happens if nobody's home?
The carrier calls ahead. If the slot is missed, they hold the piece for up to three days and re-attempt. Furniture never gets left outside a door.

Products & materials

Is the wood solid or veneer?
Solid sheesham, teak, and mango across the catalogue unless the product page says otherwise. Engineered panels exist only in a few storage interiors — always disclosed on the page.
Why does the colour look different from the photos?
Wood grain varies piece to piece. Dye lots on textiles shift. We photograph one unit; yours is not that unit. The material is honest — the variance is the craft.
Are your pieces made in India?
All of them. Every maker has a workshop address on their brand page. Rajasthan, Uttar Pradesh, Tamil Nadu, Karnataka, Gujarat.
Do you sell floor samples or seconds?
Occasionally, when a maker has one. Subscribe to our newsletter — that's where they get listed first, at a discount.
Can I see a piece before I buy?
Delhi and Mumbai have private viewings by appointment. Write to us and we'll open the workshop.
Do you customise?
Dimensions, wood species, fabric, finish — yes, on most pieces, via the maker. Lead time moves to four-to-eight weeks. Pricing shifts too; we'll quote before you commit.

Trade & institutional

Do you work with architects and designers?
Yes. The Trade programme covers trade pricing, a dedicated account, and project-scale logistics. Apply at /trade.
What about hotels, schools, co-working?
Institutional procurement runs through /trade. BOQ, MSA, GST invoicing, staged delivery across sites — all handled.
Minimum order for trade?
No hard minimum, but the programme is structured for projects over ₹10 lakh. Below that, retail pricing is already sharp.
Can you match a tender or quote?
Send the BOQ to partners@casacarigar.com. We respond with a line-by-line counter within three working days.
Do you sign an NDA?
Yes. Mutual NDA, Delhi jurisdiction. Ask and we'll send it the same day.

CasaAI Studio

What is the Studio?
A conversation. You describe the room; the Studio places real pieces from the catalogue into a rendering you can walk through, adjust, and order from.
Are the renders real products?
Every piece in a Studio render links to a real product page, a real price, and a real maker. Nothing generative pretends to be for sale.
Does it cost anything?
Free to use. You pay when you order.
Can I share a Studio board with my architect?
Every board has a shareable link. They can mark it up and send it back.

Payments & returns

What payment methods work?
UPI, netbanking, and all major cards. Card EMI at checkout, on participating bank cards. The bank charges interest.
Can I return a piece?
Damage in transit or manufacturing defect — yes, within 7 days. Bespoke pieces and used pieces — no.
When does the refund arrive?
Seven working days after the piece reaches the workshop. Back to your original payment method, or store credit if you prefer.
Do you offer a warranty?
One year on structural integrity of wood and metal pieces. Two years on upholstery frames. Beyond that — we still pick up the phone. Write to us.

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