QUESTIONS
The ones that come up.
Ordering & delivery
How much is shipping?
Orders under ₹40,000 (after discounts) include shipping at 10% of the merchandise total. At ₹40,000 and above, shipping is free across India. The amount is shown on cart and checkout before you pay. Coupons that include free shipping waive the charge.
How long does delivery take?
Standard: seven to ten business days. Express: three to five. Made-to-order: four to eight weeks. The maker tells us when it ships.
Do you deliver outside India?
Not yet. We ship across India today. International shipping opens later this year, hotel and institutional clients first.
What does white-glove delivery mean?
Two people. In-room placement. Unwrapping and debris removed. For anything heavier than a side table, this is the default — ₹1,500 to ₹3,500 depending on city and floor.
Can I track my order?
Yes. You'll get a tracking link by email at dispatch. You can also track from the My Orders section in your account.
What if my PIN code is remote?
The PIN checker on each product page confirms whether we deliver to your area and estimates timing. Standard shipping still follows the ₹40,000 / 10% rule; remote pins may take longer.
Can I change the delivery date?
Up until dispatch. Email support@casacarigar.com with your order number and the window that works.
What happens if nobody's home?
The carrier calls ahead. If the slot is missed, they hold the piece for up to three days and re-attempt. Furniture never gets left outside a door.
Products & materials
Is the wood solid or veneer?
Solid sheesham, teak, and mango across the catalogue unless the product page says otherwise. Engineered panels exist only in a few storage interiors — always disclosed on the page.
Why does the colour look different from the photos?
Wood grain varies piece to piece. Dye lots on textiles shift. We photograph one unit; yours is not that unit. The material is honest — the variance is the craft.
Are your pieces made in India?
All of them. Every maker has a workshop address on their brand page. Rajasthan, Uttar Pradesh, Tamil Nadu, Karnataka, Gujarat.
Do you sell floor samples or seconds?
Occasionally, when a maker has one. Subscribe to our newsletter — that's where they get listed first, at a discount.
Can I see a piece before I buy?
Delhi and Mumbai have private viewings by appointment. Write to us and we'll open the workshop.
Do you customise?
Dimensions, wood species, fabric, finish — yes, on most pieces, via the maker. Lead time moves to four-to-eight weeks. Pricing shifts too; we'll quote before you commit.
Trade & institutional
Do you work with architects and designers?
Yes. The Trade programme covers trade pricing, a dedicated account, and project-scale logistics. Apply at /trade.
What about hotels, schools, co-working?
Institutional procurement runs through /trade. BOQ, MSA, GST invoicing, staged delivery across sites — all handled.
Minimum order for trade?
No hard minimum, but the programme is structured for projects over ₹10 lakh. Below that, retail pricing is already sharp.
Can you match a tender or quote?
Send the BOQ to partners@casacarigar.com. We respond with a line-by-line counter within three working days.
Do you sign an NDA?
Yes. Mutual NDA, Delhi jurisdiction. Ask and we'll send it the same day.
CasaAI Studio
What is the Studio?
A conversation. You describe the room; the Studio places real pieces from the catalogue into a rendering you can walk through, adjust, and order from.
Are the renders real products?
Every piece in a Studio render links to a real product page, a real price, and a real maker. Nothing generative pretends to be for sale.
Does it cost anything?
Free to use. You pay when you order.
Can I share a Studio board with my architect?
Every board has a shareable link. They can mark it up and send it back.
Payments & returns
What payment methods work?
UPI, netbanking, all major cards, and NEFT for orders over ₹1 lakh. EMI on cards from most Indian banks.
Can I return a piece?
Damage in transit or manufacturing defect — yes, within 7 days. Bespoke pieces and used pieces — no.
When does the refund arrive?
Seven working days after the piece reaches the workshop. Back to your original payment method, or store credit if you prefer.
Do you offer a warranty?
One year on structural integrity of wood and metal pieces. Two years on upholstery frames. Beyond that — we still pick up the phone. Write to us.
Not here? Write to us. We read everything.